Privacy policy

Last Updated: October 23, 2026

At Florianeix, we recognize the importance of protecting personal information and explaining how it is handled.

Florianeix is an online retail brand operated by Shenzhen Zhuke Technology Co., Ltd. (“Company,” “we,” “us,” or “our”).

Shenzhen Zhuke Technology Co., Ltd. is the legal business entity responsible for operating florianeix.com, including the online store, its products, customer support, order-related services, and other website features.

Our store is powered by Shopify, which provides the e-commerce platform and technology used to make our products and services available to customers.

This Privacy Policy explains how personal information may be collected, used, disclosed, stored, and otherwise processed when you interact with our website and related services (collectively, the “Services”).

This includes when you:

  • Visit or browse florianeix.com;

  • View or purchase products;

  • Create or access a customer account, where available;

  • Begin or complete checkout;

  • Contact our customer support team;

  • Subscribe to communications;

  • Use features provided through our website; or

  • Otherwise interact with Florianeix.

Please read this Privacy Policy to understand our privacy practices and the rights and choices that may be available to you.

1. Personal Information We Collect or Process

The types of personal information we collect or process depend on how you use our Services, the features available, and applicable legal requirements.

Personal information may include information that identifies you or can reasonably be associated with you.

Depending on the circumstances, we may collect or process:

  • Full name;

  • Billing address;

  • Shipping address;

  • Email address;

  • Telephone number;

  • Order and transaction details;

  • Payment-related information;

  • Customer account information;

  • Customer service communications;

  • Product interests and preferences;

  • Device and browser information;

  • IP address;

  • Website usage information;

  • Cookie and similar technology identifiers;

  • Marketing preferences; and

  • Other information you choose to provide.

Payment information may be collected and processed by Shopify or authorized third-party payment providers.

Where payment details are submitted directly to a payment processor, we may receive transaction confirmations or related payment information without independently receiving or storing complete payment card details.

2. Sources of Personal Information

We may obtain personal information from several sources.

Information You Provide

You may provide information directly when you:

  • Place an order;

  • Enter checkout information;

  • Create or manage an account;

  • Contact customer support;

  • Submit a return or refund request;

  • Subscribe to promotional communications;

  • Participate in a survey or promotion, where available; or

  • Otherwise communicate with us.

Information Collected Automatically

When you visit or use our website, certain technical information may be collected automatically through cookies, server logs, pixels, and similar technologies.

Depending on the technologies used, this information may include:

  • IP address;

  • Device type;

  • Browser type;

  • Operating system;

  • Pages visited;

  • Links selected;

  • Referring website;

  • Approximate location derived from technical information; and

  • Information about how you interact with our Services.

Information from Service Providers and Partners

We may receive relevant information from service providers and other parties involved in operating our store, such as:

  • Shopify;

  • Payment service providers;

  • Shipping and logistics providers;

  • Fraud prevention services;

  • Website analytics providers;

  • Marketing service providers, where applicable; and

  • Customer support service providers.

3. How We Use Personal Information

We may process personal information for the purposes described below, subject to applicable law.

Providing Products and Services

Personal information may be used to:

  • Process and fulfill purchases;

  • Verify and process payments;

  • Arrange shipping and delivery;

  • Send order confirmations and updates;

  • Manage customer accounts, where available;

  • Handle cancellations, returns, refunds, and exchanges;

  • Respond to customer questions; and

  • Provide assistance relating to orders and purchases.

Security and Fraud Prevention

We may use relevant information to:

  • Verify transactions;

  • Identify potentially fraudulent activity;

  • Prevent unauthorized access or misuse;

  • Maintain website and payment security;

  • Investigate suspected security incidents; and

  • Protect customers, our Services, and legitimate business interests.

Improving Our Services

We may analyze relevant information to:

  • Understand how visitors use our website;

  • Improve website navigation and functionality;

  • Evaluate product interest;

  • Identify technical issues;

  • Improve customer support; and

  • Make our shopping experience more convenient.

Marketing and Advertising

Where permitted by applicable law and, where required, with your consent, we may use information to:

  • Send promotional communications;

  • Share information about products or offers;

  • Measure advertising performance;

  • Understand customer interests;

  • Personalize certain marketing content; and

  • Improve marketing activities.

If you receive promotional emails from us, you may unsubscribe using the link provided in those messages.

Legal and Compliance Purposes

We may process information when reasonably necessary to:

  • Comply with applicable laws and regulations;

  • Respond to lawful requests from authorities;

  • Maintain legally required business records;

  • Resolve disputes;

  • Protect or exercise legal rights; and

  • Enforce applicable website terms and policies.

4. How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our Services, fulfill purchases, or comply with applicable law.

Shopify

Our online store uses Shopify's e-commerce platform.

Shopify may process information relating to website visits, customer accounts, checkout, transactions, security, and other platform services.

Payment Service Providers

Payment providers may receive and process information necessary to authorize, verify, and complete transactions.

Shipping and Fulfillment Providers

We may share relevant order, contact, and delivery information with shipping carriers, logistics providers, and fulfillment partners to arrange delivery of purchased products.

Other Service Providers

Depending on the services we use, personal information may be processed by providers supporting:

  • Website operations;

  • Analytics;

  • Customer support;

  • Fraud prevention;

  • Information security;

  • Marketing and advertising;

  • Email communications;

  • Data storage; and

  • Other business operations.

We disclose information only as appropriate for the relevant services and subject to applicable legal requirements.

Legal Requirements

We may disclose information when reasonably necessary to:

  • Comply with applicable law;

  • Respond to valid legal processes or lawful government requests;

  • Investigate suspected fraud or unlawful activity;

  • Protect the rights and safety of individuals; or

  • Maintain the security and integrity of our Services.

Business Transactions

Personal information may also be disclosed in connection with a merger, acquisition, restructuring, sale of business assets, or similar transaction, where permitted by applicable law.

5. Relationship with Shopify

Florianeix uses Shopify to operate its online store.

Depending on how customers interact with our website and which features are enabled, Shopify may collect and process personal information on our behalf or for purposes independently determined by Shopify.

Such processing may relate to:

  • Website visits;

  • Customer accounts;

  • Checkout functionality;

  • Payment processing;

  • Order management;

  • Security and fraud prevention;

  • Analytics; and

  • Other e-commerce platform features.

Shopify's independent processing of personal information is subject to its applicable privacy policies and legal obligations.

For additional information, please review:

Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/app-users

Shopify Privacy Portal:
https://privacy.shopify.com/en

6. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and related technologies to operate and improve the Services.

Depending on the technologies enabled, these tools may help us:

  • Remember website preferences;

  • Maintain shopping cart functionality;

  • Support checkout;

  • Improve website performance;

  • Understand website traffic;

  • Analyze visitor interactions;

  • Detect suspicious activity; and

  • Support marketing or advertising activities, where applicable.

You may be able to manage or disable certain cookies through your browser settings or any privacy controls made available on our website.

Disabling some cookies may affect the functionality of certain website features.

Where applicable law requires consent for non-essential cookies or similar technologies, we will seek that consent before using them.

7. Third-Party Websites and Links

Our website may contain links to external websites, applications, or services operated by third parties.

These third parties may have privacy practices and security procedures that differ from ours.

We do not control the independent operation of third-party websites or services.

We encourage customers to review the relevant privacy policies before providing personal information to third parties.

8. Children's Privacy

Our Services are not intended for children who are below the minimum legal age required to use the relevant services independently.

We do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe a child has provided personal information to us inappropriately, please contact our customer support team.

We will review the request and take appropriate action in accordance with applicable law.

9. Information Security

We use reasonable administrative, technical, and organizational measures intended to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no electronic storage system, internet transmission, or security measure can guarantee complete protection against every possible risk.

Customers should take reasonable steps to protect their account credentials and avoid sending sensitive information through unsecured communication channels.

10. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy and meet applicable legal obligations.

Retention periods may depend on factors such as:

  • Whether a customer account remains active;

  • Order processing and fulfillment requirements;

  • Shipping and delivery arrangements;

  • Customer service needs;

  • Returns and refunds;

  • Accounting and tax obligations;

  • Fraud prevention and security;

  • Legal recordkeeping requirements; and

  • Dispute resolution.

When personal information is no longer reasonably required, we will delete, anonymize, or otherwise handle it in accordance with applicable law.

11. Your Privacy Rights and Choices

Depending on where you live and the laws that apply, you may have certain rights relating to your personal information.

These rights may include the right to:

  • Request access to personal information held about you;

  • Request correction of inaccurate information;

  • Request deletion of certain information;

  • Obtain information about how personal information is collected, used, or disclosed;

  • Request a portable copy of certain personal information;

  • Restrict or object to certain processing activities;

  • Withdraw consent where processing is based on consent;

  • Opt out of certain marketing communications; and

  • Opt out of certain sales, sharing, or uses of personal information for targeted advertising, where applicable.

These rights may be subject to legal limitations or exceptions.

How to Submit a Privacy Request

To submit a request concerning your personal information, please contact:

Email: service@florianeix.com

We may request information reasonably necessary to verify your identity before responding to certain requests.

Where applicable law permits, an authorized representative may submit a request on your behalf, subject to appropriate verification requirements.

We will respond within the timeframes required by applicable law and will not unlawfully discriminate against customers for exercising their privacy rights.

Advertising and Privacy Choices

Depending on applicable law and the technologies used by our store, you may have the right to opt out of certain personal information processing for targeted advertising.

You may contact us using the email address above to request information about the privacy choices available to you.

Where applicable law requires recognition of valid browser-based opt-out preference signals, such as Global Privacy Control, we will handle those signals in accordance with the relevant legal requirements.

For information about Global Privacy Control, visit:

https://globalprivacycontrol.org/

12. Marketing Communications

If you subscribe to or receive promotional emails from Florianeix, you may unsubscribe at any time using the unsubscribe link included in the message.

After unsubscribing, you may still receive communications necessary for order processing, customer support, or other non-marketing purposes.

These communications may include:

  • Order confirmations;

  • Payment and transaction notices;

  • Shipping updates;

  • Customer service responses;

  • Return and refund information;

  • Account-related notices; and

  • Important administrative or legal communications.

13. Privacy Complaints

If you have concerns about how we collect, use, disclose, or otherwise process personal information, please contact us at:

service@florianeix.com

We will review your inquiry and respond in accordance with applicable law.

Depending on your location, you may also have the right to submit a complaint to an appropriate privacy or data protection authority or appeal certain privacy-related decisions.

14. International Data Transfers

Florianeix is operated by Shenzhen Zhuke Technology Co., Ltd., a company located in China.

We also use Shopify and may work with other service providers that operate in different countries.

As a result, personal information may be transferred to, stored in, or processed in countries outside the country or region where you reside.

Data protection laws may differ between jurisdictions.

Where applicable law requires safeguards for international transfers, we will take appropriate measures to comply with those requirements.

Such measures may include contractual safeguards or other legally recognized transfer mechanisms where relevant.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our:

  • Website and Services;

  • Business operations;

  • Technology and service providers;

  • Privacy practices;

  • Legal obligations; or

  • Regulatory requirements.

When changes are made, we will publish the revised policy on this page and update the Last Updated date.

Where required by applicable law, we will provide additional notice or obtain consent.

We encourage customers to review this Privacy Policy from time to time.

16. Contact Information

If you have questions about this Privacy Policy, our privacy practices, or wish to submit a request concerning your personal information, please contact us using the details below.

Brand Name:
Florianeix

Legal Company Name:
Shenzhen Zhuke Technology Co., Ltd.

Customer Support Email:
service@florianeix.com

Business Phone:
+86 755 83229559

Business Address:
Room 901, Building 20, Xiangnan Fourth Zone, Zhangkeng Community, Minzhi Subdistrict, Longhua District, Shenzhen City, Guangdong Province, China

Website:
florianeix.com

Florianeix is operated by Shenzhen Zhuke Technology Co., Ltd.

Thank you for visiting Florianeix. We appreciate your interest in our store and are committed to handling personal information responsibly.