Terms of Service
Last Updated: October 23, 2026
Welcome to Florianeix.
These Terms of Service (“Terms”) govern your access to and use of florianeix.com, including its content, features, products, and related online shopping services (collectively, the “Services”).
Florianeix is an online retail store operated by Shenzhen Zhuke Technology Co., Ltd. (“Company,” “we,” “us,” or “our”).
By accessing our website or placing an order, you agree to these Terms and the other applicable policies published on our website, including our Privacy Policy, Shipping Policy, Return & Refund Policy, and Terms of Purchase.
Please read these Terms carefully before using our Services.
1. Eligibility and Website Use
By using our website, you confirm that you have the legal capacity to use the Services and enter into purchase transactions under applicable law.
You agree to use our website responsibly and only for lawful purposes.
You must not:
-
Use our website for fraudulent, illegal, or unauthorized activities;
-
Interfere with the security or normal operation of the Services;
-
Attempt to access accounts, systems, or information without authorization;
-
Introduce viruses, malicious software, or other harmful code;
-
Misuse website content or intellectual property;
-
Submit false or misleading information in connection with an order;
-
Engage in conduct that infringes the rights of other users or third parties.
We may take reasonable steps to prevent misuse, protect website security, and address violations of these Terms, subject to applicable law.
2. Customer Accounts and Information
Certain website features may allow customers to create or use an account.
If you create an account, you are responsible for maintaining the confidentiality of your login credentials and taking reasonable steps to prevent unauthorized access.
When placing an order or contacting us, you agree to provide accurate and complete information, including relevant contact, billing, and shipping details.
If any information changes or you discover an error in an order, please contact our customer support team as soon as possible.
Customer Support Email: service@florianeix.com
We will make reasonable efforts to assist with corrections where possible, depending on the status of the order.
3. Product Descriptions and Availability
We aim to provide clear and useful information about the products offered through our website.
Product pages may include descriptions, images, specifications, available options, and other relevant details.
Although we make reasonable efforts to keep this information accurate, minor differences in appearance may occur due to factors such as screen settings, lighting, photography, or product variations.
Product availability may change, and certain items or options may become unavailable.
We may update product information and availability when reasonably necessary.
Nothing in this section limits your rights if a product is defective, materially different from its description, or otherwise fails to meet applicable legal requirements.
4. Prices and Payment
Product prices are displayed on our website in the applicable currency.
Prices, promotions, and product availability may change from time to time.
The price applicable to your purchase, together with any shipping charges, will be displayed during checkout before you submit your order.
Payments must be completed using one of the payment methods available at checkout.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
Payment processing may be provided by third-party payment service providers, whose services may be subject to their own terms and security procedures.
If an obvious pricing or technical error occurs, we will review the matter and handle any affected order in accordance with applicable law.
5. Orders and Acceptance
When you place an order through Florianeix, you submit a request to purchase the selected products.
After receiving an order, we may conduct reasonable checks relating to payment authorization, product availability, shipping information, and transaction security.
An automated order confirmation acknowledging receipt does not necessarily constitute final acceptance of the order.
Where permitted by applicable law, we may decline or cancel an order for legitimate reasons, including:
-
Product unavailability;
-
Unsuccessful payment authorization;
-
Materially incorrect or incomplete order information;
-
Suspected unauthorized or fraudulent transactions;
-
Obvious pricing or technical errors.
If an order is cancelled after payment has been collected, any applicable refund will be processed in accordance with our policies and applicable law.
Nothing in this section removes rights or remedies that customers may have under applicable consumer protection laws.
6. Shipping and Delivery
Florianeix currently offers shipping to customers located in the United States.
Our available shipping options are:
Free Standard Shipping
-
Order Value: $39.00 USD or more
-
Shipping Fee: Free
-
Estimated Delivery Time: 10–20 business days
Standard Shipping
-
Order Value: Under $39.00 USD
-
Shipping Fee: $2.99 USD
-
Estimated Delivery Time: 10–20 business days
The applicable shipping method and final shipping charge will be displayed during checkout.
Estimated delivery times are provided for reference and do not represent guaranteed arrival dates.
Actual delivery times may vary because of order processing, carrier operations, weather conditions, public holidays, transportation interruptions, and other circumstances.
Additional order processing time may apply before shipment.
For more information about shipping destinations, fees, delivery estimates, tracking, and delivery issues, please review our Shipping Policy.
Nothing in these Terms limits any delivery-related rights or remedies required by applicable law.
7. Order Changes and Cancellations
If you need to update or cancel an order, please contact us promptly at:
We will review your request based on the order's current status.
Once an order has entered processing, fulfillment, or shipment preparation, changes or cancellations may no longer be possible.
If your order has already been shipped, the request may need to be handled under our Return & Refund Policy.
Any cancellation rights provided by applicable law remain unaffected.
8. Returns, Refunds, and Replacements
Returns, refunds, exchanges, and replacements are handled according to our Return & Refund Policy and applicable consumer protection laws.
Eligible return requests should generally be submitted within 14 days after receiving an order, subject to the conditions described in our Return & Refund Policy and any mandatory legal rights.
To request a return, refund, or replacement, please contact:
When contacting us, please include your order number and a description of your request.
If the product is damaged, defective, incomplete, or incorrect, photos or videos may help us review the issue.
Please contact our customer support team before sending any product back and wait for the applicable instructions.
Nothing in these Terms excludes or restricts mandatory consumer rights relating to defective, misdescribed, or nonconforming products.
9. Customer Responsibilities
Customers are responsible for providing accurate information during checkout and using our Services in accordance with applicable law.
You agree to:
-
Review product information before placing an order;
-
Provide accurate billing and shipping details;
-
Use an authorized payment method;
-
Review order information before submitting payment;
-
Contact us promptly if you discover an order-related issue;
-
Use purchased products in an appropriate and lawful manner.
These responsibilities do not reduce any obligations imposed on us by applicable law.
10. Intellectual Property
Unless otherwise stated, the content displayed on our website, including text, graphics, logos, product descriptions, images, design elements, and other materials, is owned by or lawfully used by Florianeix or the relevant rights holders.
Website content is protected by applicable intellectual property laws.
You may access and use our website for personal shopping and other lawful, non-commercial purposes.
You may not reproduce, distribute, modify, publish, or commercially exploit protected website content without appropriate authorization, except where permitted by applicable law.
11. Third-Party Services and Links
Our website may use third-party services to support functions such as website hosting, payment processing, analytics, customer support, and shipping.
We may also provide links to websites or services operated by third parties.
Third-party services may have their own terms, privacy policies, and operating procedures.
We encourage customers to review those policies before using external websites or services.
We are not responsible for the independent operation of third-party services to the extent permitted by applicable law.
Nothing in this section excludes responsibility that cannot legally be excluded.
12. Privacy and Personal Information
We respect the importance of protecting personal information.
Our collection, use, disclosure, and processing of personal information are described in our Privacy Policy.
Personal information may be processed for purposes such as:
-
Processing and fulfilling orders;
-
Managing payments;
-
Arranging shipping and delivery;
-
Providing customer support;
-
Handling returns and refunds;
-
Maintaining website functionality and security;
-
Complying with applicable legal requirements.
Please review our Privacy Policy for more information about our data practices and any privacy rights available to you.
13. Website Availability
We aim to maintain a functional and accessible online shopping experience.
However, our website may occasionally experience interruptions, technical problems, maintenance, or service disruptions.
We cannot guarantee that every website feature will be available without interruption or error at all times.
Where permitted by applicable law, we may temporarily modify, suspend, or restrict access to certain website features for legitimate operational or security reasons.
Nothing in this section affects mandatory consumer rights or obligations relating to accepted orders.
14. Disclaimers
We make reasonable efforts to provide accurate website information and maintain the proper operation of our Services.
However, to the extent permitted by applicable law, we do not guarantee that the website will always operate without interruptions, technical errors, or temporary service limitations.
Any disclaimers in these Terms apply only to the extent legally permitted.
Nothing in these Terms excludes statutory warranties, consumer guarantees, or other rights and remedies that cannot legally be excluded or limited.
15. Limitation of Liability
To the extent permitted by applicable law, Florianeix and Shenzhen Zhuke Technology Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or Services where such limitations are legally permitted.
Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded.
This includes any mandatory consumer protections, statutory rights, or remedies that apply to purchases made through our website.
16. Changes to These Terms
We may revise these Terms of Service from time to time to reflect changes in our website, business practices, services, or applicable legal requirements.
Any updated version will be published on this page with a revised update date.
Where required by law, additional notice will be provided.
Changes affecting existing orders will be handled in accordance with applicable law and the circumstances of the transaction.
We encourage customers to review these Terms periodically.
17. Applicable Law and Consumer Rights
These Terms are subject to applicable laws and regulations.
Depending on the circumstances of a purchase and the customer's location, mandatory consumer protection laws may apply.
Nothing in these Terms is intended to waive, exclude, or restrict rights or remedies that cannot legally be waived, excluded, or restricted.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
18. Contact Information
If you have questions about these Terms of Service, our website, products, orders, shipping, returns, or refunds, please contact us using the information below.
Brand Name:
Florianeix
Legal Company Name:
Shenzhen Zhuke Technology Co., Ltd.
Customer Support Email:
service@florianeix.com
Business Phone:
+86 755 83229559
Business Address:
Room 901, Building 20, Xiangnan Fourth Zone, Zhangkeng Community, Minzhi Subdistrict, Longhua District, Shenzhen City, Guangdong Province, China
Website:
florianeix.com
Florianeix is operated by Shenzhen Zhuke Technology Co., Ltd.
Thank you for visiting Florianeix. We appreciate your interest in our store and aim to provide a clear, reliable, and convenient shopping experience.