Terms Of Purchase
Effective Date: October 23, 2026
Welcome to Florianeix.
These Terms of Purchase set out the conditions that apply when customers order products through florianeix.com, an online retail store operated by Shenzhen Zhuke Technology Co., Ltd. (“Company,” “we,” “us,” or “our”).
We aim to make the purchasing process straightforward by providing clear information about product selection, pricing, payment, order fulfillment, shipping, returns, and refunds.
By placing an order through our website, you agree to these Terms of Purchase and the other applicable policies published on our website, including our Terms of Service, Shipping Policy, Return & Refund Policy, and Privacy Policy.
Please review these terms before completing your purchase.
1. Eligibility to Purchase
By placing an order with Florianeix, you confirm that you have the legal capacity to enter into a purchase transaction under applicable law.
You also confirm that:
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The information you provide during checkout is accurate and complete;
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You are authorized to use your selected payment method;
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Your order is placed for lawful purposes;
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You will comply with applicable laws and regulations when using our website and purchasing products.
If you place an order on behalf of another individual or organization, you confirm that you have the appropriate authorization.
2. Product Information
We make reasonable efforts to provide helpful and accurate information about the products available on our website.
Product listings may include descriptions, images, specifications, available options, and other relevant details.
Minor differences in appearance may occur because of screen settings, photography, lighting, product variations, or other factors.
We may update product information or availability when reasonably necessary.
Before placing an order, customers are encouraged to review the product description and selected options carefully.
If you have questions about a product, please contact our customer support team at service@florianeix.com.
Nothing in this section limits any rights or remedies relating to defective, misdescribed, or nonconforming products under applicable law.
3. Prices and Charges
Product prices are displayed on our website in the applicable currency.
Prices, promotions, and product availability may change from time to time.
The applicable product price, shipping charges, and total amount payable will be displayed during checkout before you submit your order.
We may correct obvious pricing, typographical, or technical errors where permitted by applicable law.
If an error affects an order, we will review the circumstances and handle the matter in accordance with applicable legal requirements.
4. Payment Methods
Customers may complete purchases using the payment methods available during checkout.
By providing payment information, you confirm that:
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The information submitted is accurate;
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You are authorized to use the selected payment method;
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You authorize the applicable payment transaction.
Payments may be processed through third-party payment service providers.
The availability of payment options may vary depending on the checkout services supported by our store.
Payment transactions may be subject to authorization, verification, or security checks.
If you experience a payment issue, please contact our customer support team for assistance.
5. Order Placement and Acceptance
When you submit an order through Florianeix, you are making a request to purchase the selected products.
After an order is placed, we may review relevant information to verify:
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Payment authorization;
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Product availability;
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Accuracy of order and shipping details;
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Transaction security;
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The absence of material pricing or technical errors.
An automated order confirmation acknowledging receipt does not necessarily constitute final acceptance of the order.
Where permitted by applicable law, we may decline or cancel an order for legitimate reasons, including unavailable products, payment problems, suspected fraud, or material errors.
If payment has already been collected for an order that is subsequently cancelled, any applicable refund will be handled in accordance with our policies and applicable law.
Nothing in this section excludes obligations or consumer rights that cannot legally be excluded.
6. Order Confirmation
After placing an order, you may receive an order confirmation containing details of your purchase.
Please review the confirmation carefully, including:
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Products and quantities ordered;
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Selected product options;
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Billing and shipping information;
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Contact details;
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Order total.
If you notice an error, please contact us promptly at:
We will review your request based on the current processing status of the order.
7. Shipping Destinations and Fees
Florianeix currently provides shipping to customers located in the United States.
Our available shipping options are:
Free Standard Shipping
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Eligible Order Value: $39.00 USD or more
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Shipping Fee: Free
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Estimated Delivery Time: 10–20 business days
Standard Shipping
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Eligible Order Value: Under $39.00 USD
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Shipping Fee: $2.99 USD
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Estimated Delivery Time: 10–20 business days
The applicable shipping method and final shipping fee will be displayed during checkout.
Please review your order summary before completing payment.
For additional information, please refer to our Shipping Policy.
8. Order Processing and Delivery
After payment is confirmed, orders may undergo processing and verification before shipment.
Processing time may vary depending on product availability, order volume, holidays, and operational circumstances.
Our current estimated shipping timeframe is 10–20 business days for both Standard Shipping and Free Standard Shipping.
These estimates are not guaranteed delivery dates.
Actual delivery times may vary because of carrier operations, weather conditions, public holidays, transportation interruptions, and other circumstances.
Additional order processing time may apply before shipment.
Customers are responsible for providing accurate and complete delivery information.
If you have questions about your shipment or order status, please contact service@florianeix.com with your order number.
Nothing in this section limits delivery-related rights or remedies required by applicable law.
9. Order Changes and Cancellations
If you need to modify or cancel an order, please contact us as soon as possible.
Customer Support Email: service@florianeix.com
We will review your request based on the current status of your order.
Once an order has entered processing, fulfillment, or shipment preparation, changes or cancellations may no longer be possible.
If your order has already been shipped, the request may need to be handled under our Return & Refund Policy.
Any cancellation rights available under applicable law remain unaffected.
10. Returns and Return Eligibility
Eligible return requests should generally be submitted within 14 days after receiving an order, subject to the conditions described in our Return & Refund Policy and applicable consumer protection laws.
To request a return, please email:
Please include:
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Your order number;
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The product you wish to return;
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The reason for your request;
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Photos or other relevant information, where applicable.
Our customer support team will review your request and provide instructions where appropriate.
Please contact us before sending any product back.
Return eligibility, applicable conditions, and return shipping arrangements are described in our Return & Refund Policy.
Nothing in these Terms of Purchase limits mandatory consumer rights.
11. Refunds
Refund requests are reviewed in accordance with our Return & Refund Policy and applicable law.
Approved refunds will generally be issued to the original payment method used for the purchase, unless otherwise agreed or legally required.
The time needed for funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
If you have questions about a refund, please contact our customer support team with your order number.
12. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, incomplete, incorrect, or materially different from the product ordered, please contact us as soon as reasonably possible.
Please provide:
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Your order number;
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A description of the issue;
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Clear photos or videos showing the problem, where applicable.
We will review the information and explain the available options.
Depending on the circumstances, these may include a replacement, refund, authorized return, or another appropriate remedy under our policies and applicable law.
13. Customer Responsibilities
Customers are responsible for providing accurate order information and using our website in accordance with applicable law.
We ask customers to:
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Review product details before purchasing;
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Check selected product options and quantities;
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Provide complete billing and shipping information;
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Use authorized payment methods;
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Review order confirmations;
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Contact us promptly if an issue arises.
These responsibilities do not reduce any legal obligations that apply to Florianeix or its operating company.
14. Transaction Security and Fraud Prevention
We may conduct reasonable verification procedures to help protect customers and our business from fraudulent or unauthorized transactions.
Where permitted by applicable law, we may review, delay, decline, or cancel an order if legitimate security concerns arise.
These concerns may include:
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Suspected unauthorized payment activity;
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Materially inaccurate order information;
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Potential fraud;
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Other transaction security risks.
If an order is cancelled after payment has been collected, any applicable refund will be handled in accordance with applicable law.
15. Limitation of Liability
To the extent permitted by applicable law, Florianeix and Shenzhen Zhuke Technology Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from purchases through our website where such limitations are legally permitted.
Nothing in these Terms of Purchase excludes or limits liability that cannot legally be excluded or limited.
These Terms do not restrict mandatory consumer rights, statutory guarantees, or remedies available under applicable law.
16. Changes to These Terms
We may update these Terms of Purchase from time to time to reflect changes in our products, business operations, services, or applicable legal requirements.
Revised terms will be published on our website with an updated effective date.
Changes affecting existing purchases will be handled in accordance with applicable law and the circumstances of the transaction.
We encourage customers to review these Terms periodically.
17. Applicable Law and Consumer Rights
These Terms of Purchase are subject to applicable laws and regulations.
Depending on the circumstances of the purchase and the customer's location, mandatory consumer protection laws may apply.
Nothing in these Terms is intended to waive, exclude, or restrict rights or remedies that cannot legally be waived, excluded, or restricted.
If any provision of these Terms conflicts with mandatory legal requirements, those requirements will prevail to the extent of the conflict.
18. Contact Information
If you have questions about these Terms of Purchase, our products, orders, payments, shipping, returns, or refunds, please contact us using the information below.
Brand Name:
Florianeix
Legal Company Name:
Shenzhen Zhuke Technology Co., Ltd.
Customer Support Email:
service@florianeix.com
Business Phone:
+86 755 83229559
Business Address:
Room 901, Building 20, Xiangnan Fourth Zone, Zhangkeng Community, Minzhi Subdistrict, Longhua District, Shenzhen City, Guangdong Province, China
Website:
florianeix.com
Florianeix is operated by Shenzhen Zhuke Technology Co., Ltd.
Thank you for shopping with Florianeix. We appreciate your trust and aim to provide a clear and convenient purchasing experience.