Contact Us
We're Here to Help
Thank you for visiting Florianeix.
We want customers to have a clear and convenient way to reach us whenever they need assistance. Whether you're exploring our products, have a question about an order, or need help with a purchase, our customer support team is available to review your inquiry.
Florianeix is operated by Shenzhen Zhuke Technology Co., Ltd.
Get in Touch
For product inquiries, order assistance, shipping questions, returns, refunds, or other customer service matters, please contact us using the details below.
Customer Support Email:
service@florianeix.com
Business Phone:
+86 755 83229559
When contacting us about an existing order, please include your order number and the email address used during checkout. This will help us identify your purchase and review your request more efficiently.
How We Can Assist You
Our customer support team can help with a variety of shopping-related questions, including:
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Product Information: Questions about product descriptions, available options, or other details before placing an order.
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Order Assistance: Help with order confirmations, order status, or requests to update order information.
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Shipping and Delivery: Questions about available shipping methods, estimated delivery times, and tracking information.
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Returns and Refunds: Guidance on submitting a return or refund request in accordance with our Return & Refund Policy.
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Damaged or Incorrect Items: Assistance if a product arrives damaged, defective, incomplete, or different from what you ordered.
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General Inquiries: Other questions relating to our website, products, or shopping policies.
We aim to provide helpful and straightforward responses based on the information available and the circumstances of each inquiry.
Before Contacting Us
You may find answers to common questions in our website's FAQ and store policies.
For information about shipping, delivery estimates, returns, refunds, and purchasing conditions, please review the relevant policy pages.
If you still need assistance, feel free to contact us by email.
For order-related inquiries, providing relevant details and photos where applicable can help us better understand the issue.
Returns and Refund Requests
If you would like to request a return, refund, or replacement, please email:
Include your order number, a description of your request, and any relevant supporting information.
Please contact us before sending any product back. Our customer support team will review your request and provide instructions where applicable.
Return eligibility and refund procedures are subject to our published Return & Refund Policy and applicable consumer protection laws.
Business Information
For transparency, the legal business information for Florianeix is provided below.
Brand Name:
Florianeix
Legal Company Name:
Shenzhen Zhuke Technology Co., Ltd.
Business Address:
Room 901, Building 20, Xiangnan Fourth Zone, Zhangkeng Community, Minzhi Subdistrict, Longhua District, Shenzhen City, Guangdong Province, China
Customer Support Email:
service@florianeix.com
Business Phone:
+86 755 83229559
Website:
florianeix.com
Florianeix is operated by Shenzhen Zhuke Technology Co., Ltd.
We Appreciate Your Feedback
Your questions and feedback help us understand what matters to our customers and where we can improve the shopping experience.
Thank you for choosing Florianeix. We appreciate the opportunity to assist you and look forward to hearing from you.