Shipping Policy
Last Updated: October 23, 2026
At Florianeix, we aim to make the shipping process clear and easy to understand. This Shipping Policy explains where we deliver, the shipping options available to customers, applicable shipping charges, estimated delivery times, and how we handle shipping-related inquiries.
This policy applies to orders placed through florianeix.com, operated by Shenzhen Zhuke Technology Co., Ltd.
Please review the information below before completing your purchase.
1. Shipping Destinations
Florianeix currently offers shipping to customers in the United States.
The shipping options described in this policy apply to eligible orders delivered within the United States.
Please provide an accurate and complete delivery address during checkout to help avoid unnecessary shipping delays.
2. Shipping Methods and Rates
We currently offer the following shipping options for orders delivered within the United States.
Free Standard Shipping
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Eligible Order Value: $39.00 USD or more
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Shipping Fee: Free
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Estimated Delivery Time: 10–20 business days
Orders with a qualifying value of $39.00 USD or more are eligible for Free Standard Shipping.
Standard Shipping
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Eligible Order Value: Under $39.00 USD
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Shipping Fee: $2.99 USD
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Estimated Delivery Time: 10–20 business days
Orders with a qualifying value below $39.00 USD are subject to a Standard Shipping charge of $2.99 USD.
The applicable shipping option and final shipping fee will be displayed during checkout before payment is completed.
3. Free Shipping Eligibility
Free Standard Shipping is available for eligible orders of $39.00 USD or more delivered within the United States.
Orders below this threshold are charged $2.99 USD for Standard Shipping.
Shipping eligibility and charges are determined according to the order details and the rates shown at checkout.
Please review your order summary before submitting payment to confirm the applicable shipping fee.
4. Estimated Delivery Times
Our current estimated shipping timeframe is:
Standard Shipping: 10–20 business days
Free Standard Shipping: 10–20 business days
Business days generally exclude weekends and public holidays.
These timeframes are estimates rather than guaranteed delivery dates.
Actual delivery times may vary due to order processing, carrier operations, weather conditions, public holidays, transportation interruptions, local delivery circumstances, or other factors beyond our reasonable control.
Additional order processing time may apply before shipment.
We will make reasonable efforts to support the delivery process and provide assistance when shipping issues arise.
5. Order Processing
After an order is placed and payment is confirmed, it may undergo processing and verification before shipment.
Processing time can vary depending on factors such as product availability, order volume, holidays, and operational circumstances.
Once an order has been prepared for shipment, it will be transferred to the applicable shipping carrier.
If you have questions about your order status, please contact our customer support team at:
Please include your order number and the email address used during checkout.
6. Shipping Confirmation and Tracking
Tracking information will be provided when available after your order has been shipped.
Please note that tracking details may not update immediately after a package is handed over to the shipping carrier.
It may take additional time for the carrier to scan the package and display updated tracking information.
If you have difficulty locating your tracking details or need assistance with your shipment, please contact:
Include your order number and any available tracking information so that we can review your inquiry.
7. Shipping Address Accuracy
Customers are responsible for entering complete and accurate delivery information when placing an order.
Please review the following details carefully:
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Recipient's full name;
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Street address;
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Apartment or unit number, where applicable;
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City and state;
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ZIP code;
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Contact information required for delivery.
Incorrect or incomplete shipping information may cause delays, unsuccessful delivery attempts, or other delivery issues.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible at service@florianeix.com.
We will make reasonable efforts to assist with address corrections before fulfillment or shipment. However, we cannot guarantee that changes can be made once an order has entered processing or has been shipped.
8. Order Changes and Cancellations
If you need to modify or cancel an order, please contact our customer support team promptly.
Email: service@florianeix.com
We will review your request based on the current status of your order.
Once an order has entered processing, fulfillment, or shipment preparation, changes or cancellations may no longer be possible.
If your order has already been shipped, please refer to our Return & Refund Policy for information about the available options.
Nothing in this section limits cancellation rights or other remedies available under applicable law.
9. Shipping Delays
Although we aim to support timely deliveries, unexpected delays may occasionally occur.
Possible causes include:
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Carrier processing or transportation delays;
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Adverse weather conditions;
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Public holidays;
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Delivery network interruptions;
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Incorrect or incomplete shipping information;
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Other circumstances outside our reasonable control.
If your order has not arrived within the estimated shipping timeframe, please contact us at:
Please provide your order number and tracking information, if available.
We will review the available information and explain the appropriate next steps.
10. Lost or Missing Packages
If you believe your package has been lost in transit or has not arrived as expected, please contact our customer support team.
Include your order number, tracking information where available, and a description of the delivery issue.
We will review the circumstances and assist with the appropriate next steps.
Any applicable resolution will be handled in accordance with our store policies and consumer protection laws.
11. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, incomplete, incorrect, or materially different from what you ordered, please contact us as soon as reasonably possible.
To help us review the issue, please provide:
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Your order number;
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A description of the problem;
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Clear photos or videos of the affected item or packaging, where applicable.
Please contact our customer support team before sending any product back.
We will review your request and explain the available options in accordance with our Return & Refund Policy and applicable law.
12. Undeliverable or Refused Shipments
A package may be returned, delayed, or considered undeliverable if:
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The shipping address is incorrect or incomplete;
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Delivery attempts are unsuccessful;
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The recipient cannot be reached when necessary;
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Delivery is refused;
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Other delivery-related issues occur.
If a delivery problem arises, please contact our customer support team so that we can review the circumstances.
Any additional shipping costs or other arrangements will be assessed according to the reason for the issue and applicable law.
We will not impose charges that conflict with mandatory consumer protection requirements.
13. Returns and Shipping-Related Issues
If you need to request a return, refund, or replacement, please refer to our Return & Refund Policy.
To begin a request, contact:
Please include your order number and the reason for your inquiry.
Our customer support team will review the request and provide instructions where applicable.
Please do not send products back before receiving return instructions.
14. Relationship with Other Store Policies
This Shipping Policy should be read together with our other applicable policies, including:
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Return & Refund Policy;
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Terms of Service;
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Terms of Purchase;
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Privacy Policy.
Our Return & Refund Policy provides additional information about return eligibility, refunds, exchanges, replacements, and order cancellations.
Nothing in these policies excludes or limits consumer rights or remedies that cannot legally be excluded or restricted.
15. Changes to This Shipping Policy
We may revise this Shipping Policy from time to time to reflect changes in shipping arrangements, business operations, or applicable legal requirements.
Updated versions will be published on our website with a revised date.
Changes affecting existing purchases will be handled in accordance with applicable law.
We encourage customers to review this policy periodically.
16. Contact Information
If you have questions about shipping methods, delivery times, tracking, or an existing order, please contact us using the information below.
Brand Name:
Florianeix
Legal Company Name:
Shenzhen Zhuke Technology Co., Ltd.
Customer Support Email:
service@florianeix.com
Business Phone:
+86 755 83229559
Business Address:
Room 901, Building 20, Xiangnan Fourth Zone, Zhangkeng Community, Minzhi Subdistrict, Longhua District, Shenzhen City, Guangdong Province, China
Website:
florianeix.com
Florianeix is operated by Shenzhen Zhuke Technology Co., Ltd.
Thank you for shopping with Florianeix. We appreciate your business and look forward to assisting you.